Last updated: July 2026

Introduction

These Terms & Conditions apply to all services provided by Gainline HPC. By purchasing or using any coaching service, you confirm that you have read, understood and agree to these Terms & Conditions.

Coaching Services

Gainline HPC provides online coaching, in-person personal training and hybrid coaching. All programmes are personalised to the individual and designed to support your agreed goals.

Results cannot be guaranteed and depend on factors including consistency, effort, nutrition, recovery and adherence to the programme.

Payments

Payment must be made in full before coaching or personal training services begin unless otherwise agreed in writing.

Package purchases reserve coaching time and availability and are therefore non-transferable.

Session Cancellations

A minimum of 48 hours' notice is required to cancel or reschedule any in-person personal training session.

If less than 48 hours' notice is given, or you fail to attend without prior agreement, the session will be treated as used and cannot be refunded or rescheduled, except in exceptional circumstances at the sole discretion of Gainline HPC.

Coaching Packages

When purchasing a coaching package or block of personal training sessions, you are purchasing the entire package rather than individual sessions.

Packages are non-refundable, including where only part of the package has been used, unless otherwise agreed in writing by Gainline HPC.

Unused sessions cannot be exchanged for cash.

Cancellation Notice: If you wish to cancel your coaching, please provide at least 7 days' notice before your next billing date. This helps ensure your membership can be cancelled before your next payment is processed.

Recurring Payments and Cancellation

Online and hybrid coaching operate as recurring monthly subscriptions and renew automatically on the same billing date each month until cancelled.

Clients must provide Gainline HPC with at least seven calendar days’ written notice before their next billing date to cancel. Where less than seven days’ notice is provided, the upcoming payment will remain due and cancellation will take effect at the end of the following paid billing period.

Coaching services and support may be paused where payment is overdue or unsuccessful. No further payments will be collected after the cancellation takes effect.

Online & Hybrid Coaching

Due to the time invested in programme design, planning, communication and ongoing support, online coaching and hybrid coaching payments are non-refundable once coaching has begun, unless otherwise agreed in writing.

Client Responsibilities

Clients are responsible for:

• Providing accurate information about their health and medical history.

• Following coaching advice at their own discretion.

• Seeking medical advice where appropriate before beginning exercise.

• Informing Gainline HPC of any injury, illness or change in health.

Limitation of Liability

Participation in exercise carries an inherent risk of injury. By participating in coaching, you acknowledge these risks and accept responsibility for taking part within your own physical capabilities.

Gainline HPC accepts no liability for injuries, losses or damages arising from participation except where required by law.

Changes

Gainline HPC reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on the website and will apply from the date of publication.

Contact

Any questions regarding these Terms & Conditions can be made using the contact details provided on this website.